klo Terms and Conditions

1.1 — Introduction

klo is an online gaming and sports betting platform that provides casino games, slots, live casino and sports betting services for users in Bangladesh. These terms and conditions ("Terms") apply to the klo website, mobile application and all related services.

In addition to these Terms, our Privacy Policy and responsible gaming policy apply equally to your use of the platform. Together, these documents form the complete agreement between you and klo.

1.2 — Age and Eligibility Requirements

To open an account and use the services on klo, you must meet the following requirements:

• You must be at least 21 years of age. Access to the klo platform is strictly prohibited for anyone under 21.
• You may hold only one account in your own name.
• You will not use the platform for any fraudulent, illegal or unethical purpose.
• You are placing bets on your own behalf, not on behalf of any third party.

1.3 — Right to Amend the Terms

klo reserves the right to change, add to or cancel these terms at any time. Users will be given appropriate notice of any significant changes. Continued use of the platform after such changes will be considered acceptance of the revised terms.

2.1 — Providing Information at Registration

You must provide complete, accurate and up-to-date information at the time of registration. Providing false information may result in the account being suspended or closed, and any funds held in that account may be forfeited. Your name, date of birth, mobile number and payment method details must match the information provided at registration.

2.2 — Single Account Rule

Each person may open only one account on klo. Creating more than one account using the same person, device, IP address or payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and bonuses will be forfeited.

2.3 — Identity Verification (KYC)

klo reserves the right to verify a user's identity, age and payment method at any time. Before processing a withdrawal request, one or more of the following documents may be required:

• National ID Card (NID) or Passport
• Driving Licence
• Recent bank statement or proof of mobile banking transaction

If the required documents are not provided within the specified time, the withdrawal process may remain on hold.

2.4 — Account Security

It is your responsibility to keep your account username and password completely confidential. Sharing your login details with anyone else is prohibited. You are responsible for all activity that takes place on your account. If you suspect any unauthorised access to your account, notify the klo support team immediately.

3.1 — Deposit Terms

The minimum deposit amount on klo is ৳300. Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer (BRAC Bank, Dutch-Bangla Bank, Islami Bank and other scheduled banks). Deposits may only be made from a payment account registered in your own name.

3.2 — Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 1 hour. Withdrawal methods are: bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests will only be sent to the payment method used for the deposit or the one verified against the account.

3.3 — Right to Refuse Transactions

klo reserves the right to suspend or cancel any deposit or withdrawal in the following circumstances:

• If identity verification has not been completed
• If there is suspicion of fraud
• If the wagering requirements for a bonus have not been met
• If the account is under investigation

4.1 — Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 20 times the bonus amount. For example, on a deposit of ৳1,000 the bonus will be ৳1,500 and the balance will be ৳2,500; to withdraw this bonus, bets totalling ৳1,500 × 20 = ৳30,000 must be placed.

A bonus is never "free" money — it is a conditional incentive that can only be withdrawn after the specified wagering requirement has been met.

4.2 — Other Promotions

klo's ongoing promotions follow the rules below:

• klo Weekly Reload: 30% of deposit, up to ৳5,000; wagering 18x; minimum deposit ৳300; once per week.
• klo Slot Festival Bonus: 50% of deposit, up to ৳8,000; wagering 20x; applicable to slot games only.
• klo Weekend Cricket Bonus: 40% of deposit, up to ৳6,000; wagering 15x; applicable to cricket or sports betting on weekends.
• klo Refer a Friend Reward: up to ৳1,500; wagering 10x; once per successful referral.
• klo Birthday Special Gift: up to ৳2,000; wagering 8x; once per year.

4.3 — General Bonus Terms

• More than one bonus cannot be active at the same time unless specifically permitted.
• The specified wagering requirement must be met before betting with bonus funds.
• If a bonus is obtained through fraudulent activity, all bonuses and winnings will be forfeited.
• klo reserves the right to change or withdraw any bonus offer at any time.

5.1 — Finality of Bets

Once a bet has been confirmed, it cannot be cancelled or changed, unless klo decides to void it due to a technical error. In sports betting, if odds change before a match starts, a new bet can be placed at the new odds, but the previous bet will not be affected.

5.2 — Technical Errors

If an error occurs due to software or hardware, any winnings resulting from that error will be considered void. klo accepts no liability for losses arising from technical errors and reserves the right to cancel the bet and return the original stake in such circumstances.

5.3 — Prohibition on Unfair Play

klo considers any of the following activities to constitute unfair betting, and if such activity is detected, the associated account will be closed immediately:

• Arbitrage betting or using bonuses to generate unfair profit
• Using bots or automated software
• Betting using multiple accounts belonging to the same person
• Match fixing or using insider information

6.1 — VIP Level Details

klo's VIP programme has five levels, each with a weekly cashback benefit:

• Bronze: up to 0.3% cashback on weekly net losses
• Silver: up to 0.6% cashback on weekly net losses
• Gold: up to 0.9% cashback on weekly net losses
• Platinum: up to 1.2% cashback on weekly net losses
• Diamond: up to 1.5% cashback on weekly net losses

6.2 — How Cashback is Calculated

Weekly cashback is calculated on net losses, which is total losses minus total winnings for that week. For example, a Gold member with a net loss of ৳20,000 in one week will receive ৳20,000 × 0.9% = ৳180 in cashback. Cashback is credited at the start of each week for the previous week.

6.3 — VIP Level Changes

VIP levels may move up or down based on activity. Staying regularly active increases the opportunity to advance to a higher level. klo reserves the right to change the terms of the VIP programme and members will be informed in advance if this occurs.

7.1 — Tools to Protect Yourself

klo provides several safeguards for users, including deposit limit setting, a temporary break (Cool-off) and Self-exclusion. To learn how to use these tools, please read our Responsible Gaming Guide.

7.2 — Protection of Minors

Opening an account on klo is strictly prohibited for anyone under 21. If an account holder fails to prevent minors from accessing the platform, their account will be closed. It is recommended that parental control software be used to restrict access to klo on shared family devices.

7.3 — Support and Advice

Problem gambling is a recognised issue. klo's support team is available 24 hours a day, 7 days a week via live chat in both Bengali and English. If you are concerned about your gaming habits, please seek help from a specialist organisation.

8.1 — Data Collection and Use

klo collects, stores and processes users' personal data — solely for the purposes of providing services, verifying identity and preventing fraud. For details on how data is collected and your rights, please see our Privacy Policy.

8.2 — Sharing Data with Third Parties

klo does not sell your personal data to third parties without your consent. However, limited information may be shared with trusted partners to meet legal obligations, investigate fraud or process payments.

8.3 — SSL Security

All transactions and data transfers on klo are secured by SSL encryption technology. Users' payment information is processed directly on payment gateway servers — it is not stored on klo's servers.

9.1 — Account Closure at klo's Initiative

klo reserves the right to suspend or permanently close an account for any of the following reasons:

• Violation of any provision of these Terms
• Providing a false identity or false information
• Engaging in fraudulent activity
• Operating multiple accounts
• Self-exclusion is active at the user's request

If an account is closed without any breach of terms, the remaining balance (excluding bonuses) will be returned to the user's registered payment method.

9.2 — Account closure initiated by the user

If you wish to close your account, notify the klo support team via live chat or email. Once the request is received, the account will be closed through the designated process and any eligible remaining balance will be returned.

10.1 — Limitation of Liability

klo bears no financial liability for the following:

• Loss caused by internet connection failure
• Loss caused by faults in the user's own device or software
• Loss caused by disruption to third-party services
• Loss resulting from unauthorised third-party access to an account

10.2 — How to submit a complaint

If you have a complaint about klo's services, first contact the support team via 24/7 live chat. If the issue is not resolved, send the details by email. For general questions, you can visit our FAQ section, where answers to commonly asked questions are available.

10.3 — Applicable Law

These terms are governed by the laws of the jurisdiction in which klo's operating entity is registered. Any dispute will first be addressed through negotiation; if negotiation fails, it will be settled through the relevant judicial authority.

11.1 — Support Channels

The klo support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English. Contact us directly if you need clarification on any part of these terms.

Email: [email protected]

11.2 — Language of the Terms

These terms are written in Bengali and the Bengali version is the legally applicable one. If a translation exists in any other language, the Bengali version will take precedence in the event of a dispute.