Safe and Informed Gaming

klo — Responsible Gaming

When gaming goes beyond entertainment, staying aware is what matters most. klo believes — real enjoyment comes only in a safe environment.

For 21+ only
Self-exclusion feature
24/7 live chat support
Our Position

Gaming is for entertainment, not a source of income

Slots, casino or sports betting at klo — everything is built for entertainment. Every bet carries an equal chance of winning and losing. This platform should never be seen as a way to earn income or pay off debt.

Responsible gaming means staying in full control of your time, money and mental state. We want every user to make informed decisions and take a break when needed. Reading klo's Terms and Conditions will show you that we place user protection as our highest priority.

Remember, if at any point while betting you feel you are losing control, do not delay — contact us via 24/7 live chat or email. Our support team is always ready to help in both Bengali and English.

21+

Age limit: 21 years or older

To take part in any type of betting or casino activity at klo, the user must be at least 21 years old. Opening an account or playing as a minor is strictly prohibited. We urge parents and guardians to ensure that underage children are not able to use this platform.

Keep Yourself Protected

Self-limits and control tools

klo provides several practical tools so you can set your own limits.

Set a deposit limit

Set a maximum limit on daily, weekly or monthly deposits. Once a limit is set, it takes effect immediately.

Deposit Limit

Session time limit

Decide in advance how long you will play in one session. Once the set time is up, you will receive an automatic alert.

Time Control

Self-exclusion

You can temporarily close your account for a set period. This break can be taken for 1 week or longer.

Take a Break

Permanent account closure

If you decide you no longer want to play, contact the support team to request a permanent account closure.

Permanent Closure

24/7 live chat support

Talk to our support team via live chat at any time. They are always ready to help you in Bengali.

Instant Support

Reality check

View a summary of your wins, losses and time spent during a session — this helps you make the right decisions.

Check Yourself
Stay Alert

Recognise the warning signs of a problem

If you notice any of the signs below in yourself or someone close to you, do not wait to seek support.

  • You keep betting to recover lost money and cannot stop.
  • You are hiding your gambling from family or friends.
  • You are spending savings, household money or borrowed money on betting.
  • You feel restless, irritable or anxious when you are not playing.
  • You are giving gaming more priority than work, studies or family responsibilities.
  • Even after a big win, you cannot stop and bet again, losing everything.
  • You need to bet more than before to feel the same way (tolerance is increasing).
How to Get Support

Get help, you are not alone

If you are struggling, talk to someone — family, a trusted friend, a professional counsellor or our support team — reaching out for help is a sign of strength, not weakness.

Family and loved ones

Talk openly with a family member or a trusted friend. The support of someone close is the greatest strength on the path to recovery.

Professional counsellor

See a mental health specialist or counsellor. Several organisations in Bangladesh offer counselling on addiction.

klo live chat

Let our support team know via 24/7 live chat. They will provide immediate assistance with account limits, breaks or closures.

Email support

If you prefer not to speak directly, write to us in detail by email. Our team responds in both Bengali and English.

Under klo's Privacy Policy, any information you share when seeking support is kept completely confidential and used solely for your protection. For more general questions about responsible gaming, visit our FAQ section. Our one goal is that every user has a safe, informed and positive experience using klo.

FAQ

Responsible Gaming FAQ

To take part in any activity at klo — casino, slots or sports betting — the user must be at least 21 years old. Age verification details are mandatory at the time of account creation. If an underage account is found, it is closed immediately.

Contact our support team via live chat or email and let them know how long you want to take a break. The team will apply the limit to your account promptly. No promotional messages or bonus offers will be sent during the self-exclusion period.

Lowering a deposit limit takes effect immediately. However, a request to increase the limit has a set waiting period before it comes into effect — this protects the user from making a hasty decision.

Speak directly with the person about your concerns, with empathy rather than blame. Help them seek a professional counsellor if needed. You can also let our support team know — we can take the necessary protective steps regarding the account.

It is best not to bet when you are under stress, angry or feeling low — it is hard to make sound decisions in that state. Instead, take a short break, go for a walk, or talk to someone you trust. You can also reach out for help on klo's live chat right now.

Once a temporary self-exclusion period ends, you can start playing again, but we recommend speaking with our support team before doing so. For a permanent account closure, reopening is not possible.
Learn More

Related Pages

About Us
Terms and Conditions
Privacy Policy
FAQ