klo's Privacy Policy

1 Introduction and Scope

This privacy policy applies to users of the klo platform and explains how we collect, process and store your personal information. This policy applies to both the https://klo-vip.cam website and the associated mobile application.

By creating an account or using the platform, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our Terms and Conditions, so both documents should be read together.

In this policy, the words "we", "our" and "klo" refer to the entity operating the klo platform. "You" or "user" refers to any person using this platform.

2 What Information Is Collected

klo collects the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Username and password (stored in encrypted form)
• Mobile number and email address
• National ID card or passport number (when required for identity verification)

2.2 Financial Information

• Account details required for bKash, Nagad, Rocket, Upay or bank transfer
• Deposit and withdrawal history
• Transaction date, amount and method

2.3 Technical Information

• IP address and browser type
• Device information and operating system
• Cookies and session data
• Login time, session duration and usage patterns

2.4 Gaming Activity Information

• Play history, bet amounts and results
• Bonus claims and wagering progress
• VIP level and rewards information

3 Methods of Data Collection

klo collects information in the following ways:

3.1 Information Provided Directly

Information you provide directly during account registration, identity verification, deposit or withdrawal requests, and when contacting the support team.

3.2 Automatically Collected Information

While you use the platform, our servers automatically collect technical information such as IP address, cookies and browsing data.

3.3 Through Third Parties

Information may be verified through identity verification services, payment processors and fraud prevention systems. Such third-party service providers follow their own privacy policies, and klo only shares information that is strictly necessary.

4 Purpose of Data Use

Collected information is used only for the following purposes:

4.1 Account and Service Management

• Account creation, verification and maintenance
• Processing deposits and withdrawals
• Providing bonuses and rewards
• VIP programme management

4.2 Security and Legal Compliance

• Detecting fraud, money laundering and suspicious activity
• Preventing multiple accounts or misuse
• Blocking access by those under 21 years of age
• Complying with applicable laws and regulations

4.3 Customer Support

Your account and transaction information may be used to resolve issues through klo's 24/7 live chat and email support team.

4.4 Service Improvement

Analytical data is used to improve platform performance and user experience. Information used for this purpose is generally in aggregated and anonymised form.

5 Data Protection and Security

klo uses industry-standard technology to keep your information secure:

5.1 Technical Protection

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information such as passwords is encrypted using strong hashing algorithms
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

5.2 Access Control

Only authorised staff who need access for their work can view your personal information. All staff operate under confidentiality agreements and are trained in data protection.

5.3 Response to Data Breaches

If a data breach occurs, we will act quickly to bring it under control and notify affected users as soon as possible. To learn more about our overall data protection policy, visit our About Us page.

6 Data Sharing and Third Parties

klo does not sell or transfer your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following limited situations:

6.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay and bank transfer), identity verification and fraud prevention providers receive only the information necessary for their specific purpose. These organisations operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may be provided in accordance with applicable law in response to a court order or a lawful demand from a competent authority. In such cases we disclose only what is strictly necessary.

6.3 Business Restructuring

In the event of a merger or acquisition, user information may be transferred to the new operating entity, but the same privacy standards will be maintained.

7 Cookies and Tracking Technology

The klo platform uses cookies and similar technologies. Cookies are small data files stored in your browser that improve platform functionality.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security and saving form data. Disabling them will prevent the platform from working properly.

7.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. The information collected is in anonymised form and helps improve the service.

7.3 Cookie Controls

You can reject or delete cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working normally.

8 Data Retention Period

How long klo retains your information depends on the type and purpose of the data:

• Active account: All information will be retained for as long as the account remains active.
• Transaction records: Financial transaction information will be retained for a specified period after account closure as required by law.
• Logs and technical data: Generally retained for up to 90 days, though this may be longer in the case of a security investigation.
• After account closure: Identity verification information and transaction records may be retained to meet applicable legal obligations.

Once the retention period has passed, klo securely deletes or anonymises the information.

9 User Rights

As a user of the klo platform, you have the following rights over your own information:

9.1 Right to Access

Upon request, klo will provide details of what information is held about you.

9.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Some information can be updated directly by logging into your account; for other corrections, please contact the support team.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may need to be retained for a specified period.

9.4 Right to Object to Processing

You may object to certain types of data processing, in particular those used solely for analytical purposes.

To learn about the relationship between responsible gaming and personal data protection, read our Responsible Gaming page, which covers self-regulation and account management.

10 Minors and Age Verification

klo strictly follows a 21+ age policy. Any person under 21 years of age is completely prohibited from opening an account or using the platform.

We verify age at the time of registration, and in cases of doubt a national ID card or other valid document may be requested. If it is believed that information belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.

11 Policy Changes

klo may amend or update this privacy policy when it considers it necessary. For significant changes, we will notify users in the following ways:

• By publishing a clear notice on the website
• By sending a notification to the registered email address
• Through a pop-up notification at login

Continued use of the platform after a change is made will be considered acceptance of the updated policy. The date of all changes will be noted at the top of this page.

Visit our FAQ section for answers to common questions related to the privacy policy.

12 Contact Us

If you have any questions, concerns or requests regarding your information in relation to this privacy policy, please contact the klo support team: